Question 1

How is Tripoint different from ServiceChannel, FEXA, or Corrigo?

Accepted Answer

ServiceChannel and similar platforms are software middlemen — they connect you to vendors but stop there. If the vendor doesn't show up, that's your problem. Tripoint is a managed-service platform. We take commercial responsibility for every work order. If the vendor doesn't show up, that's our problem to solve. Higher accountability, single invoice, one point of contact across all your locations.

Question 2

Do I have to sign a long-term contract?

Accepted Answer

No. Tripoint operates without long-term commitments. You can use us per work order, per location, or across your entire portfolio. We earn your business with results, not contracts.

Question 3

How quickly will work be dispatched after I submit a request?

Accepted Answer

Standard requests are typically dispatched within hours of receipt during business days. Priority and emergency requests are dispatched immediately to qualified vendors in your service area.

Question 4

How are pricing and invoicing handled?

Accepted Answer

Each trade has a Not-To-Exceed (NTE) pricing schedule established with your account. Quotes within NTE are auto-approved. Anything above requires your approval. You receive a single consolidated invoice from Tripoint, regardless of how many vendors performed work.

Question 5

Can I use Tripoint for a single location?

Accepted Answer

Tripoint is designed for multi-location operators, but we welcome single-location clients who plan to expand. Talk to us about your growth plans during onboarding.

Question 6

What trades does Tripoint cover?

Accepted Answer

HVAC, refrigeration, plumbing, electrical, general handyman/carpentry, hood cleaning, fire & life safety, locksmith, glass repair, painting, flooring, pest control, janitorial, landscaping, roofing, and appliance repair. If you need a specialty trade not listed, ask — we can often source it through our network.

Question 7

What's your geographic coverage?

Accepted Answer

Tripoint is currently building vendor coverage market by market. Contact us with your locations and we'll confirm coverage in your specific markets.

Question 8

How does Tripoint dispatch work orders to vendors?

Accepted Answer

We rank vendors by composite performance score (response time, completion rate, client ratings, invoice accuracy, no-show rate). Higher-rated vendors get first-call access to new work orders in their trade and coverage area.

Question 9

When do I get paid?

Accepted Answer

Net-14 from invoice receipt. Submit accurate, complete invoices through the Tripoint vendor portal and payment follows on a predictable schedule.

Question 10

What are the requirements to join?

Accepted Answer

Valid trade license (where required), general liability insurance (preferred $1M+), minimum 2 years operating experience, and successful background check. Specialty trades may have additional certification requirements.

Question 11

Do I need to give up other work?

Accepted Answer

No. Tripoint vendors continue to operate their existing business. We provide additional work flow through our network of multi-location operators.

Question 12

How does the application process work?

Accepted Answer

Submit the application form on our Become a Vendor page. We review and respond within 3 business days. If your application moves forward, we schedule a brief intro call to walk through onboarding, MSA, insurance verification, and platform training.

Question 13

What if I'm only licensed in some trades?

Accepted Answer

That's fine. You'll be dispatched only for the trades where you're licensed and qualified. The application form lets you specify exactly which trades you cover.

Question 14

Who owns and operates Tripoint?

Accepted Answer

Tripoint Network LLC is a Florida-registered company. We're a founder-led team building Tripoint to solve facility maintenance pain we've personally experienced.

Question 15

Is Tripoint hiring?

Accepted Answer

We're a small team focused on building. As we scale, we'll post specific openings. For now, reach out to hello@tripointnetwork.com if you have relevant experience in operations, facilities management, or technology.

Question 16

How do I get in touch?

Accepted Answer

For general inquiries: hello@tripointnetwork.com. For service requests, use the Get Started form. For vendor applications, use the Become a Vendor form. We respond to all inquiries within one business day.

Frequently Asked Questions

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